General Questions
What makes hyperscreens® different from other touchscreens on the market?
The same underlying technology is inside of many of the touchscreens available on the market today. However, if you are looking for a large-format touchscreen, remember that the closer you are to it the more you can see the pixels. So, for touchscreens 55-inches and up – 4K (Ultra-HD) really matters. That’s why all hyperscreens® come standard with 4K commercial-grade LED Edge-lit LCD panels with razor sharp clarity and stunning 4K video quality.
When it comes to the touch technology inside and how it responds, if you think it is going to work just like your smartphone or tablet make sure you get a touchscreen with Projected Capacitive Touch (PCAP) technology. PCAP works differently than traditional Infrared touchscreens (IR), it is much more accurate and reliable and works more like what people have grown accustomed to from using their personal devices. The hs55 and hs65 PLATINUM series hyperscreens® come standard with Projected Capacitive Touch and will deliver an experience unlike any other traditional touchscreens available on the market today.
Lastly, the most recognizable difference when you compare hyperscreens® to other touchscreens is … they just plain look better. They are more elegant and durable than any other touchscreen on the market and the PLATINUM series (made of T6 aircraft-grade aluminum) can be custom powder coated any color to match any decor. Additionally, they are Made in the USA and specifically designed and engineered to seamlessly integrate with the hyperscreens® ScreenStand™, the most versatile and best looking screen-stand on the planet 😉
What is the difference between the hyperscreens® PLATINUM and the 'C' series models?
The same underlying technology is inside of both models – the same 4K UHD LCD (LED Edge-lit) panel, and the same Intel-based computer and ARM-based Android computer. The difference is that the hs55 & hs65 PLATINUM models come standard with PCAP touch technology and have a customizable aircraft-grade aluminum enclosure that can be powder coated any color and can be integrated with custom accessories. All PLATINUM series models are also specifically designed and engineered to seamlessly integrate with the hyperscreens® ScreenStand™.
I see lots of commercial uses for hyperscreens® but what if I just want one for my house?
If you want a big beautiful 4K Android or Windows touchscreen in your house, we recommend the hs55 and hs65 PLATINUM series. Whether it’s used for a family hub to keep up with what’s going on when everyone’s phones are charging, or just a way to show off to your friends – hyperscreens® will deliver an impressive experience unlike any other.
What's so special about the hyperscreens® ScreenStand™?
Besides being entirely made in the USA, the hyperscreens® ScreenStand™ is the most versatile and best looking screen-stand on the planet. It has a presence like nothing you’ve ever seen before (and all the pictures in the world don’t do it justice). It serves as a rock-solid wall when you don’t have a wall to mount to, and you can add heavy-duty castors to make it mobile too. If you need a height-adjustable screen-stand that can be effortlessly moved up and down – look no further. By adding the ‘Easy-Glide’ screen lift, anyone can quickly and easily lower or raise the screen to their desired height with a push of the finger (and no motor or electronics required). See video for demo
What is the average lead-time from when I order a PLATINUM series hyperscreen to when it is actually delivered?
The PLATINUM series is custom made to your specifications. Typically our lead time is 6-8 weeks from receipt of deposit to delivery, your exact delivery date will be estimated after your order is placed and you can track our progress anytime through your hyperscreens.com account.
How is shipping calculated?
Shipping is based on LTL (Less-Than-Truckload) rates from our manufacturing facility in St. John’s County, FL to your delivery location. Shipping charges are based on the weight and dimensions of the exact model(s) you have ordered, and whether you request inside delivery or not. All hyperscreens® PLATINUM series models (55-inch | 65-inch | 75-inch) come on a pallet and can be delivered to your home or business location and will be placed onto the ground outside, or for an additional fee the shipper will bring the hyperscreens® inside of your home or business.
Do you provide an installation service?
Yes we do. We have a nationwide network of certified installation professionals that can do the heavy-lifting for you. Our installation professionals can arrive the same day that your hyperscreens® are delivered and can handle the logistics of getting your hyperscreens® moved in and setup at their desired location.
Can I be a hyperscreens® reseller?
If you’ve been in business for more than two years and can meet the requirements outlined on our application – then we encourage you to join us. We will provide you with an exceptional product and service that you can sell to your customers with confidence.
Technical Questions
What is the difference between Infrared and Projected Capacitive Touchscreens?
Infrared Touch (IR) uses infrared LEDs around the edges of a frame to detect when your finger breaks the plane and causes a disruption in the pattern of the LED beams. A typical IR touchscreen looks like a thin picture frame that is then fastened to any type of glass or plastic panel. The LED beams in the frame cross each other in vertical and horizontal patterns and do not require the user to actually touch the glass or plastic panel at all.
A major benefit of IR is that it can detect essentially any input that breaks the LED beams, including a finger, gloved finger, stylus, pen, or a even a stick. However, one of the drawbacks to Infrared touchscreens is that they are sensitive to dirt and dust that can build up around the inside of the frame and interfere with the LED beams (if not properly cleaned and maintained). Also, because a user doesn’t actually have to touch the glass or plastic panel to activate a touch, there is the occasional accidental press when the user hovers his/her finger over the screen while searching for the item to be selected.
Projected Capacitive Touch (PCAP) technology is made up of a matrix of rows and columns of conductive material, layered on sheets of glass. A small amount of voltage via a USB cable is applied to the matrix to create an electrostatic field that can be measured by the computer. When a conductive object, such as a finger, comes into contact with the PCAP panel, it distorts the local electrostatic field at that point, which is measurable as a change in capacitance.
The major benefit to PCAP is that it is extremely accurately at tracking touches. However, the drawbacks are that moisture on the surface of the panel, high humidity, or collected dust can interfere with the performance of a PCAP panel. Also, due to the conductive nature of PCAP panels, they require a special type of stylus – which can be purchased on our site here.
PCAP is the same touch technology that is used in most of today’s smartphones and tablets, and traditionally it has only been available for smaller touchscreens. Within the past year, PCAP is now being made for large-format touchscreens and it is exclusively available on the hs55 PLATINUM and hs65 PLATINUM model hyperscreens®.
What is Multi-touch?
Multi-touch is technology that enables a touchscreen to recognize the presence of more than one touch point (or finger) at a time. This “multi” point awareness is used for functionality such as zooming in and out or rotating content with two fingers. Much of this functionality is still being realized and new gestures are being developed and released everyday, specifically for multi-user games and applications. All hyperscreens® come standard with 10 point multi-touch and PLATINUM models can be upgraded to 32+ point multi-touch if needed.
What does Open-Platform mean?
If you want to put Android, Windows, or your favorite Linux distribution on your hyperscreens® – we encourage you to make it yours and use whatever operating system you prefer. When we say that hyperscreens® are built on open standards, that means all touch technology we use is USB and HID compliant, so it doesn’t require specific drivers to work. All computers use either Intel-based or ARM architectures and should work with your operating system of choice. If you get stuck on something, reach out to us – we are here to help. If you prefer not to deal with it yourself, we can load your custom hyperscreens® OS for you.